TENANT AFTER-HOURS LINE

Standing in water? Start here.

This line is for tenants in buildings covered by a Brindlewater service agreement. Look for our sticker in the laundry room or beside the water heater.

CALL NOW IF WATER CANNOT BE SHUT OFF

(916) 555-0179

Our on-call plumber calls back within 15 minutes.

01

Close the small valve.

If it is safe to reach, close the valve under the sink or behind the toilet.

02

Call now when it cannot wait.

If water is coming through a ceiling or from a pipe you cannot shut off, call the tenant line immediately.

03

Have the right details ready.

Give the building address, your unit number and your property manager’s name.

WHAT HAPPENS NEXT

We come out when the problem cannot wait.

The on-call plumber will assess the emergency and dispatch when needed. Your property manager receives a report by 8am.

IF IT CAN WAIT

Send it to your property manager in the morning.

This line is for urgent after-hours problems only. Routine repairs and anything safely contained should go to your property manager.