Close the small valve.
If it is safe to reach, close the valve under the sink or behind the toilet.
TENANT AFTER-HOURS LINE
This line is for tenants in buildings covered by a Brindlewater service agreement. Look for our sticker in the laundry room or beside the water heater.
If it is safe to reach, close the valve under the sink or behind the toilet.
If water is coming through a ceiling or from a pipe you cannot shut off, call the tenant line immediately.
Give the building address, your unit number and your property manager’s name.
WHAT HAPPENS NEXT
The on-call plumber will assess the emergency and dispatch when needed. Your property manager receives a report by 8am.
IF IT CAN WAIT
This line is for urgent after-hours problems only. Routine repairs and anything safely contained should go to your property manager.